WorldPay Support Knowledgebase

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Welcome to the Support KnowledgeBase

This site provides information to help you set up and manage your account with WorldPay. By using the search and navigation tools you can access our online self-help and support resources to find out more about how your account works, our
additional products & services and answers to common queries.

Most Frequently Asked Questions (FAQs)
I'm getting an error when trying to download my orders in Actinic...
How do I log in to the MOTO Payment Service (WorldAccess)
Why have I not received my funds?
How do I view a breakdown of a transfer?
I haven’t received my invoice…
More FAQs ...
System Status

Thursday 23rd JULY 2008 - Maintenance *rescheduled - please note changed date*: between 04:00 and 05:00 AM GMT on Thursday 23rd JULY 2008, we will be carrying out maintenance work on our systems. While payments will process normally, the Merchant Administration Interface will not be available during this time.

Settlement delays: if your merchant account is with Barclays, Lloyds or HBOS, please note that the payment capture data that would normally have been sent in the early hours of 18th JULY 2008, failed and had to be resent later in the day. As a result, you may notice a small delay in the settlement of these funds. Please accept our apologies for any inconvenience caused.